July 15, 2010

ScamAlert: Fraudulent Calls, Emails and Texts Continue About Umpqua Bank Debit Card and Credit Card

Umpqua Bank warns customers to not respond to fraudulent calls, texts and emails regarding their accounts. A number of Umpqua customers in Southern Oregon, Northern California and Western Washington have received phone calls, phone messages, emails or even text messages from someone claiming to be with Umpqua Bank. This person has claimed that the customer’s debit card or credit card has been deactivated and instructs them to reactivate their card.

These calls, emails and texts are not coming from Umpqua Bank or our third party processors. Umpqua Bank’s security has in no way been breached, and customer communication procedures remain in place. If you receive such a call or message, do not respond and or call the number provided.

Instead, report the call, text or email by contacting Umpqua Bank at 1-866-4UMPQUA (1-866-486-7782). Umpqua Bank will never request a card number, PIN, expiration date, or 3-digit number via phone, email or text. If you are an Umpqua Bank customer, we already have this information and would not ask you to re-submit it.

If you or someone you know responded to a call or text with information about your cards or account, contact Umpqua Bank immediately at 1-866-4UMPQUA (1-866-486-7782).